SHOCKWAVE
Question: I can't see any of the shockwave animations or the text is crossed out?
Answer: Be sure to install the full version of Adobe shockwave player

Question: The Shockwave simulation or animation seems to freeze while loading?
Answer: Click on the view tab then refresh on your browser.

PASSWORD GENERATOR (Pneumatic Slug Test Course)
Question: I plugged in my license code in the password generator but it would not generate a password.
Answer: The license code is case sensitive, Letters are all capitalized.

TRAINING SITE ACCESS
Question: I entered my username and password but could not enter the training site.
Answer: Be sure to use your assigned license code as your username. Also, your username and password are case sensitive.

CAN'T VIEW VIDEOS
Question: I can't view the videos?
Answer: Most of the videos are Flash videos, be sure to install Adobe Flash Player

SLIDESHOW DOWNLOAD TIMEFRAME
Question: The slide presentation takes a long time to download or seems to be stalled.
Answer: Click on the view tab then refresh on your browser.

SOLVER ADD-IN IN EXCEL(Intro. to Hydro. and Pneumatic Slug Test Courses)
Question: I do not have the Solver Add-in in Excel.
Answer: The add-in must be activated. Click here for instructions.

SOLVER CURVE FIT IS POOR (Pneumatic Slug Test Course)
Question: I tried using Solver but the curve fit is poor.
Answer: Be sure to follow each step of the instructions in the spreadsheet. You must eliminate the early time data before the start of the test (before the maximum negative number about -30 cm). See step 4. Be sure all the lines on the Solver worksheet to row 128 have data. If not, clear any row that has the term #value in it. See step 7.